FAQ
There are no silly questions when it comes to virtual tours.
What is the difference between a virtual tour, 3D walkthrough and a VR tour?
Virtual tours are normally a web-based tour made from a collection of still 360-degree photos (panoramas). These photos tend to be much sharper and users move between specified locations where the panoramas were captured.
3D walkthroughs are also normally web-based, however they are created using 3D scans of an area. This means the user can freely move around the space; however, this method results in imagery that is not as sharp. This method can also take a much longer time to capture
VR tours are very similar to virtual tours and are created from a collection of still photos. However, these tours are generally built to be viewed only through a VR headset.
Scheduling and Planning
How long does it take to capture?
Capturing time depends on the number of panoramas being captured. Each 360 photo location only takes a couple of minutes to capture – the longest part is often the set up and arranging to ensure your venue is looking perfect!
What is the turnaround time?
Turnaround time is an absolute minimum of 3 weeks from when the capture is complete. From initial designs through to final delivery, we generally recommend 2-3 months.
Capturing
What do I need to do to be prepared?
It is really important that your business be presented in its best light for your virtual tour. Before we arrive, you should have everything clean and tidy. Don’t forget that we capture in full 360-degrees so everything will be seen! It is a good idea to de-clutter the space and remove anything that may date (eg seasonal decorations, visible price lists etc).
Can I have aerial 360-degree photos in our CloudTour?
Yes. Depending on your location, an aerial 360-degree photo can be a great addition to your virtual tour.
Contact us for a quote to include this in your tour.
I already have the 360 photos, can you just create the tour?
Absolutely! If you already have 360 photos we’d be happy to jump in and help you get them edited and published in a virtual tour.
Customising
What type of content can I add to the tour?
We can add the following into the design of your custom virtual tour:
- 360 Photos
- 360 Video
- Photos
- Videos (local or online eg YouTube)
- Audio
- Website links
- 3D objects
- Photo galleries
- Text boxes
Can we use our own URL?
Yes. You can choose the URL extension that is used for your CloudTour. Eg cloudtour.cc/YOUR-TOUR-NAME
Can I include a floor plan?
Yes! A floor plan can be a great addition. Depending on your needs, our team can even take your basic floor plan and make it look beautiful!
Can you photoshop people/objects out of the 360-degree photos?
Yes. For an additional fee we can photoshop your 360-degree photos to add or remove people/objects.
Our standard retouching includes removing the camera tripod and sky replacement if needed.
Analytics
How do I view the analytics for my tour?
At the start of every month you will receive an email report with the analytics for the previous 30 days.
General
How can I share my CloudTour?
Your CloudTour can be easily shared using its URL link. This is great for email, social media etc. You can also embedd your CloudTour on your website.
We will work with you to ensure you have all the info to do this!
How can I future proof the content?
When preparing for your virtual tour photoshoot, it is important to consider if there is anything being captured that will be quickly outdated (eg seasonal decorations or price lists).
Reshoots or brand new 360-degree photos can be organised at any time to capture updated areas of your business. We can then add these to your tour and remove old 360-degree photos if necessary.
All information hotspots etc can also be updated at any time (at an agreed hourly rate).
Can I update our CloudTour in the future?
Absolutely! We think it is very important that you be able to update your CloudTour.
Reshoots or brand new 360-degree photos can be organised at any time to capture updated areas of your business. We can then add these to your tour and remove old 360-degree photos if necessary.
All information hotspots can be added and updated at any time through the CMS.
What is the difference between a Matterport 3D Walkthrough and CloudTour virtual tour?
A CloudTour virtual tour and a Matterport 3D Walkthrough are fundamentally very similar for the end user, however there are a few key differences:
- CloudTour is fully customisable, Matterport is not.
- CloudTour panoramas can be edited to remove unwanted objects or do sky replacements
- Instead of the 3D dollhouse that you see on the Matterport 3D Walkthrough, CloudTours can use a floor plan or site plan map.
- CloudTour panoramas are captured at a higher resolution and are therefore sharper and clearer
- With CloudTour, we do not have to capture as many panoramas in each area, making the capturing process a lot faster
Can my tour be added to Google Street View?
Yes. The team at CloudTour are professional Google Trusted Photographers and can add your virtual tour photos to Google for you. Contact us for a quote.
Reach Us
We would love to hear from you.
Suite 38, Lot Fourteen
North Terrace, Adelaide
SA 5000
+61 8 7228 6818
info@lateralvision.com.au